Refund policy

We want you to love what you order. If you change your mind, you can return most items within 30 days of receiving them for a full refund of the item price.

How to return an item

  1. Email info@lbboutique.store with your order number and the item you'd like to return.
  2. We'll confirm and reply with our returns address: LBBoutiqueGB, 50 Selsdon Road, Bloxwich, Walsall WS3 3UE, United Kingdom.
  3. Send the item back unused, in the condition you received it. We recommend a tracked service.

Return postage

If you've changed your mind, return postage is paid by you. If an item arrives damaged, faulty or isn't what you ordered, we'll cover the cost and send a replacement or a full refund, whichever you prefer.

Damaged or faulty items

Please check your order when it arrives and email us a photo as soon as possible if anything is wrong. We'll put it right.

Items we can't accept back

  • Personalised or custom-made items (for example name tags, or sizes and colours made to your request), unless they're faulty.
  • Items damaged through misuse or incorrect fitting.
  • Gift cards.

Refunds

Once we receive and check your return, we'll refund the item price to your original payment method within 14 days. Original delivery charges are refunded when the whole order is returned within 14 days of delivery, as required by UK law. Your bank may take a few extra days to show the refund.

These terms don't affect your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.